Privacy Policy

Privacy Policy

1) Information About the Collection of Personal Data and Contact Details of the Responsible Person

1.1 Thank you for visiting our website and for your interest in Hormona™. In the following, we inform you about the handling of your personal data when using our website. Personal data are all data that allow you to be personally identified.


1.2 The data controller of this website within the meaning of the General Data Protection Regulation (GDPR) is:


Hormona™
4309 Kenwood Drive, Grapevine, TX, 76051
hello@tryhormona.com


The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.


1.3 For security reasons and to prevent the transfer of personal data and other confidential content (e.g., orders or inquiries), SSL or TLS encryption is used. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser bar.


2) Data Collection When Visiting Our Website

When you use our website for informational purposes only — i.e., when you do not register or otherwise provide us with information — we collect only the data that your browser sends to our server (so-called "server log files").


When you visit our website, we collect the following data, which is technically necessary for displaying the website to you:

  • The visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way.


However, we reserve the right to subsequently check the server log files should there be concrete evidence of illegal use.


3) COOKIES

In order to make your visit to our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device.


Some cookies are deleted after the end of the browser session (session cookies), while others remain on your device and allow us or our partner companies to recognize your browser on your next visit (persistent cookies).


Persistent cookies are automatically deleted after a predefined period, depending on the type.


Cookies serve to simplify the ordering process, save settings, and improve user experience. Where personal data is processed via cookies, the processing is based on:

  • Art. 6 Para. 1 lit. b GDPR (for contract performance), or
  • Art. 6 Para. 1 lit. f GDPR (for our legitimate interests in the best possible functionality and customer-friendly design of the website).

We may also work with advertising partners who place cookies on your device to help us offer more relevant advertising. If we cooperate with such partners, you will be informed separately about the scope of data collection.


You can set your browser to notify you about cookie settings and choose whether to accept them. However, please note that some features of our website may not function properly if cookies are disabled.


For instructions on managing cookie settings in your browser, please refer to:


4) CONTACTING US

When you contact us (e.g., via a contact form or email), we collect the personal data you provide. This data is used exclusively to respond to your request and for the associated technical administration.


The legal basis for processing your data is our legitimate interest in responding to your request in accordance with Art. 6 Para. 1 lit. f GDPR. If your contact relates to concluding a contract, the additional legal basis is Art. 6 Para. 1 lit. b GDPR.


Your data will be deleted once your request has been fully resolved, unless legal retention obligations apply.


5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

Pursuant to Art. 6 Para. 1 lit. b GDPR, personal data will be collected and processed if you provide it to us for opening a customer account or fulfilling a contract.


Which data is collected can be seen on the respective entry forms. You may delete your account at any time by sending a message to hello@tryhormona.com .


We store the data provided by you for the purpose of contract processing. After completion of the contract or deletion of your account, your data will be retained in accordance with tax and commercial law requirements and deleted after these periods have expired, unless you have given express consent for further use.


6) USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Signing Up for Our Email Newsletter

If you sign up for our newsletter, we will send you regular updates about our offers. The only required data is your email address. Other data is voluntary and used to personalize communication.


We use the double opt-in method, meaning you must confirm your subscription before receiving the newsletter. By confirming, you consent to the use of your data in accordance with Art. 6 Para. 1 lit. a GDPR.


You may unsubscribe at any time by clicking the unsubscribe link in each newsletter or by contacting hello@tryhormona.com . Your email will then be immediately removed from our distribution list.


6.2 Sending Email Newsletter to Existing Customers

If you have previously purchased from us, we may send you offers for similar products based on our legitimate interest in personalized direct marketing (Art. 6 Para. 1 lit. f GDPR).


You may object to this use at any time by notifying us at hello@tryhormona.com . Upon receipt of your objection, no further advertising emails will be sent.


7) DATA PROCESSING FOR ORDER PROCESSING

7.1 Transmission of Data to Third Parties

Personal data collected during the ordering process will be transmitted to third parties only as necessary for delivery or payment processing.


This includes:

  • Transport companies (for delivery)
  • Payment institutions (for payment processing)

The legal basis for this data transfer is Art. 6 Para. 1 lit. b GDPR.


7.2 Use of Payment Service Providers

PayPal

When paying via PayPal, your data will be transferred to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, for payment processing in accordance with Art. 6 Para. 1 lit. b GDPR.


PayPal may perform credit checks based on your data under Art. 6 Para. 1 lit. f GDPR. For more information, see PayPal Privacy Policy .


SOFORT

If you select SOFORT as your payment method, your data will be transferred to SOFORT GmbH, part of the Klarna Group, for payment processing. More information is available at Klarna Privacy Policy .


8) CONTACT FOR RATING REMINDER

If you give us permission, we may remind you via email to rate your purchase. You may withdraw this consent at any time by contacting hello@tryhormona.com .


9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

We use Shariff-based social plugins for Facebook, Google+, Instagram, etc., ensuring your data is not shared until you actively interact with the plugin.


Further information on data protection for each platform is available at:


10) ONLINE MARKETING

We use tools like DoubleClick and Google AdWords for targeted advertising and analytics. These services may use cookies to track user behavior across websites.


You may disable ad tracking cookies via:


More information on Google’s data practices: Google Privacy Policy


11) WEB ANALYTICS SERVICES

We use Google Analytics to analyze how users interact with our site. Google Analytics uses cookies to generate reports on website activity.


To opt out of Google Analytics, install the Google Analytics Opt-out Plugin .


12) RETARGETING / REMARKETING / REFERRAL ADVERTISING

We use retargeting technologies like Facebook Pixel and Google AdWords Remarketing to display ads to users who have previously visited our website.


These operations are conducted based on your explicit consent in accordance with Art. 6 Para. 1 lit. a GDPR.


You may manage or disable these ads via:


13) RIGHTS OF THE DATA SUBJECT

Under the GDPR, you have the following rights:

  • Right to access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to withdraw consent (Art. 7 Para. 3 GDPR)
  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

If you wish to exercise any of these rights, please contact us at hello@tryhormona.com .


14) DURATION OF STORAGE OF PERSONAL DATA

We retain personal data only for as long as necessary for the purposes for which they were collected or as required by law (e.g., commercial or tax retention periods). At the end of the retention period, the data will be deleted unless you have given separate consent for continued storage.


Business Name: Hormona™
Address: 4309 Kenwood Drive, Grapevine, TX, 76051
Email: hello@tryhormona.com